Shipping Policy

At The House of Kakke, we are committed to ensuring your jewellery reaches you safely, securely, and in perfect condition.

Processing Time

• Ready-to-ship orders are generally processed within 1–3 business days.
• Custom, personalised, or made-to-order jewellery may require additional production time. Estimated completion times will be communicated before your order is confirmed.

Shipping Within Australia

• We ship Australia-wide using trusted courier and postal services.
• Delivery times typically range from 2–7 business days, depending on your location.
• Once your order has been dispatched, you will receive a tracking number via email.

International Shipping

• We proudly offer worldwide shipping.
• Delivery times vary depending on the destination country and customs processing.
• International customers are responsible for any customs duties, taxes, or import fees charged by their country's authorities.

Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Signature on Delivery

For security reasons, high-value jewellery may require a signature upon delivery. We recommend providing a secure delivery address where someone is available to receive the parcel.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Delivery Delays

While we strive to dispatch orders promptly, delivery times are estimates only. Delays caused by courier services, customs clearance, weather conditions, public holidays, or events beyond our control are not the responsibility of The House of Kakke.

Incorrect Shipping Information

Please ensure your shipping details are accurate before placing your order. We are not responsible for delays, lost parcels, or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

Mandatory Unboxing Video

To protect both our customers and our business, a continuous, uninterrupted unboxing video is required for all shipped orders.

The video must clearly show:

• The unopened parcel with the shipping label visible.
• All sides of the sealed package.
• The complete opening process without any cuts, pauses, or edits.
• The contents of the parcel immediately after opening.

This video is required for any claim involving:

• Missing items
• Incorrect items
• Damaged items
• Tampered packaging
• Shipping-related issues

Claims relating to shipping issues may not be accepted without a complete unboxing video, except where your rights under Australian Consumer Law require otherwise.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been tampered with, please contact us within 48 hours of delivery at thehouseofkakke@gmail.com , providing:

• Your order number
• Clear photographs of the parcel and item
• The required uninterrupted unboxing video
• A description of the issue

We will investigate the matter and, where appropriate, work with the courier to resolve your claim.

Contact Us

The House of Kakke

📧 Email: thehouseofkakke@gmail.com
📞 Phone: 0411054332

Thank you for choosing The House of Kakke. We appreciate your trust and are committed to delivering your jewellery safely, securely, and with the care it deserves.