Refund policy

Return & Refund Policy

At The House of Kakke, we take pride in delivering premium-quality jewellery. Please read our Return & Refund Policy carefully before placing an order.

Returns & Exchanges

Due to the nature and value of our products, all sales are final. We do not offer refunds, returns, or exchanges for:

  • Change of mind
  • Incorrect selection or ordering mistakes
  • Personal preference
  • Sale, clearance, or promotional items

Custom & Bespoke Jewellery

Custom-made, personalised, engraved, resized, or made-to-order jewellery cannot be cancelled, returned, exchanged, or refunded once production has commenced, unless required under Australian Consumer Law.

Damaged, Faulty or Incorrect Items

If you receive a damaged, faulty, or incorrect item, you must notify us within 48 hours of delivery by emailing thehouseofkakke@gmail.com with:

  • Your order number
  • Clear photographs of the item and packaging
  • A detailed description of the issue

If your claim is verified, we will repair, replace, or refund the item where required under Australian Consumer Law.

Mandatory Unboxing Video for Shipped Orders

To protect both our customers and our business, a continuous, uninterrupted unboxing video is required for all shipped orders.

For any claim relating to:

  • Missing items
  • Incorrect items
  • Damaged items
  • Broken seals or tampered packaging
  • Shipping-related issues

you must provide a single continuous video that clearly shows:

  1. The unopened parcel with the shipping label visible.
  2. All sides of the sealed package.
  3. The entire opening process without cuts, pauses, or edits.
  4. The contents of the parcel immediately after opening.

Claims relating to shipping damage, missing items, or incorrect items may not be accepted without this evidence, except where your rights under Australian Consumer Law require otherwise.

Shipping

Please ensure your delivery address is correct before placing your order. The House of Kakke is not responsible for delays, failed deliveries, or additional costs resulting from incorrect shipping information or delays caused by third-party courier services.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL). You are entitled to the remedies provided by law if a product has a major fault or fails to meet the applicable consumer guarantees.

Contact Us

The House of Kakke

📧 Email: thehouseofkakke@gmail.com
📞 Phone: 0411054332

Thank you for choosing The House of Kakke. We appreciate your trust and look forward to serving you with jewellery crafted to be treasured for generations.